Shipping policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Rates We offer the following shipping options for orders within the United States:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–2 business days
Shipping rates are calculated at checkout based on the weight of your order and your delivery location. Free standard shipping is available on orders over $50.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package through the carrier's website.
Shipping Destinations We currently ship within the United States. We are working to expand to additional regions and will update this policy as new destinations become available.
Shipping Delays While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist.
Damaged or Lost Packages If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with your order number and a photo of any damage. We will work with the carrier to resolve the issue and ensure you receive your order.
Incorrect Address Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, we will contact you to arrange re-shipment at the customer's expense.
Contact Us If you have any questions about shipping, please reach out to us at kimberly@emeraldandivoryco.com.